ITIL (IT-Infrastructure Library) is a best practice framework for IT service management. It guides businesses and individuals on how to use IT to meet business needs and deliver value to its customers. ITIL is supported by a complete certification scheme, which extents knowledge from the principles to how the entire framework fits together.
You’ll learn all about the five stages of ITIL and get:
A deeper understanding of what ITIL is and why it’s so important to keep everything running at work
Translations of ITIL terms (the digestible kind) to put you on the path to get ITIL certified
Useful diagrams and processes to facilitate the smooth and efficient delivery of IT services
No pre-requisites – this is a foundation level course
The ITIL foundation is an online self-directed training course. You can take this course at any time.
ITSM Business Systems Analyst, IT service analyst, IT service operations professional
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